Product Manager Digital Platform

The Digital Platform Product Manager will support the delivery of improvements across the World Scouting’s event platforms, with an immediate focus on the JOTA-JOTI platform. Working closely with internal teams, volunteers and developers, the role will gather requirements, define scope, and coordinate delivery across key platforms and digital transformation efforts. The role requires a hands-on approach, with the ability to work directly within platforms to test, troubleshoot, and make minor updates where possible. The role will sit as a member of the digital and IT team, and collaborate with the world events team in a matrixed environment. 

Key Responsibilities

• Support internal user requirement sessions for the JOTA-JOTI platform, identifying key improvements and translating needs into clear scopes and specifications for development.  

• Supports coordination with external developers, JOTA-JOTI event co-leads, and internal Digital and IT team members on implementation and the management of delivery timelines, testing, and issue tracking. 

• Conduct platform testing and quality assurance to ensure improvements are delivered on time and are fit for use ahead of the JOTA-JOTI event cycle. 

• Work across Digital and Events teams, alongside volunteers, to ensure platform readiness, including hands-on testing, troubleshooting, and minor updates ahead of the event.                     

• Contribute to discovery work  including supporting early planning for future platform development initiatives for key digital transformation efforts. 

• Coordinate with internal IT teams on infrastructure and integration.

• Support documentation of system architecture, integrations, and data flows where required.

Experience and Qualification

• Bachelor’s degree related to Digital Product Management, Software Engineering, or equivalent experience recommended.

• Relevant professional certifications in technical product management, agile delivery, or project management are considered an advantage for this role. 

• Equivalent practical experience in user experience and systems architecture design will also be considered. 

• 3–6 years of experience in digital product management, platform delivery, or technical project management. 

• Experience coordinating digital platform development with technical teams.

• Fluency in English plus literacy in any of the other World Scouting languages (Spanish, Arabic, French).         

• Comfortable working directly within digital platforms (e.g. CMS, event systems, or similar tools).                                                                                                                                                                            

Competencies

Core Competencies

• Member support: Continuously develops own knowledge and capabilities to optimise support for members and stakeholders.

• Focus on results: Holds self accountable and consistently delivers support and services to stakeholders on time and to the highest quality to maximise impact.

• Flexibility and persistence: Shows flexibility and proactively adjusts and adapts to evolving conditions.

• Leadership and decision-making: Nurtures analytical and creative thinking, and fosters self-motivation and a commitment to achieve organisational goals.

• Interpersonal relations: Listens intently and can interact with others diplomatically, even in challenging situations. Ability to collaborate cross-functionally, cross-culturally, and internationally. Builds and maintains strong relationships with staff, volunteers, and external stakeholders.

• Collaborative work: Willingly engages with all stakeholders and integrates their inputs and perspectives into the work and deliverables.

• Organisational integrity: Understands the organisation’s objectives and values, and takes responsibility for their behaviour.

Technical Competencies

• Programme and project leadership: Ability to plan, coordinate, and deliver complex projects or programmes involving multiple stakeholders, ensuring quality implementation and effective use of available resources.

• Stakeholder and partnership coordination. Capacity to work collaboratively with partners, donors, consultants, volunteers, and regional teams, ensuring alignment, clear communication, and effective coordination throughout project implementation.

• Capacity building and volunteer support: Ability to guide, mentor, and strengthen the capacity of consultants and volunteers, ensuring they are well-prepared to deliver services and maintain high standards of quality.

• Monitoring, reporting and impact communication: Ability to track programme implementation, prepare clear reports for stakeholders, and communicate the impact of initiatives through structured information and compelling narratives.

• Analytical thinking. Ability to analyse information, identify patterns and needs, and interpret data to support decision-making, programme implementation, and continuous improvement.

Terms and Conditions

The World Scout Bureau offers a range of tangible and intangible working benefits. This is a full-time position with a three-year contract under local law.

• A salary paid monthly will be appropriate to the seniority of the role.

• The position is open in based in one of the World Scout Bureau’s Support Centres (Kuala Lumpur o Manila) or remotely from local countries in the Asia Pacific Region. (Local hiring)

• Contractual hours of work are a minimum of 40 hours per week, Monday through Friday, but additional hours may be required for the effective performance of the role for which there will be no additional remuneration. The successful candidate must be willing to work in the evenings and on weekends, when necessary.

• Annual leave and public holidays entitlement as per the local law where the position is located and the WSB Leave Policy. 

• Full details about remuneration package will be provided on employment.

How to Apply

Applications will be reviewed on a rolling basis and should be submitted using the online application form before 23:59 CEST on Sunday 26 April 2026. Applications should include:

1. A curriculum vitae with full details of education and career history including contact information of up to three people who can provide references.

2. Completion of application questions, outlining the candidate’s suitability for the role, related skills, knowledge and experience to the requirements of the job description. The candidate’s particular interest and motivation in applying for this role with World Scouting should also be outlined.*

 The role is expected to start no later than end May 2026. 

*We recognise that AI tools may support your application, whether for brainstorming or structuring your thoughts, and we welcome that. However, job opportunities at the World Scout Bureau are content-driven leadership roles where original thinking and collaborative ideas are central to success. This will serve you best during both the application and interview stages. We encourage you to ensure your responses genuinely reflect your own perspectives and experiences, so we can better understand your unique voice, ideas, and approaches.

The World Scout Bureau is an equal opportunity employer and strongly believes in and practices diversity, equity, and inclusion. We are committed to creating an inclusive and diverse work environment where all qualified candidates receive equal consideration in applying for job opportunities and subsequent career advancement. Our employment practices are open to everyone regardless of race, gender, disability, sexual orientation, or other protected characteristics. We believe that fostering an inclusive culture and embracing diverse perspectives strengthens innovation and growth within the World Scout Bureau. We encourage people of all backgrounds, including those from underrepresented communities, to apply for the job opportunities created and announced by the World Scout Bureau.