Director, Member Support

Summary of position

The successful candidate will contribute  to the assessment of needs and coordinate the delivery of high-quality regional projects and support to National Scout Organizations (NSOs) across the Asia Pacific Scout Region., working together with the Cluster Coordinators to support the volunteer consultants  while strengthening collaboration, learning, and continuous improvement across the Region.

This role also incorporates the Regional Coordinator Role for the APR region contributing to the growth, development, and resilience of Member Organizations ensuring that regional operations remain aligned, responsive, and focused on delivering sustainable impact in line with regional and organizational priorities.

Key Responsibilities

• Coordinate the regional portfolio of projects and services, ensuring alignment across cluster leads, project coordinators, consultants, and relevant volunteer structures to deliver coherent and responsive support to Member Organizations.

• Contribute to the identification of needs of NSOs, including the analysis of potential services and activities, in line with Regional Triennial Plans. 

• Provide guidance to Member Organizations regarding WOSM membership, programmes, events, and other general inquires as designated by the appropriate Regional Support Centre.

• Support and monitor consultants and volunteers during service delivery, ensuring their ongoing training and development and the quality of service being delivered.

• Provide expertise and support to World Scouting through the monitoring and upgrading as necessary of guidance and resources provided to member organisations.

• Contribute to projects, pilots and educational initiatives relevant to Member Support in the context of the implementation of World & Regional Triennial Plans, as requested and in partnership as needed with other practice teams.

• Communicate World Scouting’s impact through the provision of timely and quality reports to stakeholders and follow up with the development and management of stories and communications from the movement on the support.

• Represent the Regional Support Centre needs through the creation and monitoring of the Member Support Workplan, ensuring the region's needs are understood, prioritised, and aligned with the broader goals of the Member Support Team. 

• Assess service requests and projects for their Region with the wider Member Support Coordination team and provide clear direction and feedback to the Global Director and Cluster Coordinators.

Experience and Qualification

•  Bachelor’s degree in Social Sciences, Business Administration, Management, International Development, Education, or a related field or experience relevant in this areas.

•  Qualifications in project management would be an asset

•  Demonstrated experience in Membership and Capacity Building focused in the areas of Governance and Strategy,  Diversity and Inclusion, Adults Volunteering,  Growth and/or Communications

•  At least 6 years of experience in capacity building of volunteers or membership organisations

•  At least 6 years of experience managing projects, services, or initiatives involving multiple stakeholders in an international or multicultural environment.

•  Ability to analyse organisational needs and translate them into services, projects, or capacity-building initiatives.

•  Excellent communication, facilitation, and relationship management skills.

•  Fluency in English, both written and spoken. Knowledge of other World Scouting languages (French, Spanish or Arabic) is an asset.

• Proficiency in digital tools for collaboration, reporting, and documentation (spreadsheets, dashboards, project management tools). 

Competencies

Core Competencies

• Member support: Continuously develop own knowledge and capabilities to optimise support for members and stakeholders.

• Focus on results: Holds self accountable and consistently delivers support and services to stakeholders on time and to the highest quality to maximise impact.

• Flexibility and persistence: Shows flexibility and proactively adjusts and adapts to evolving conditions.

• Leadership and decision-making: Nurtures analytical and creative thinking, and fosters self-motivation and commitment to achieve organisational goals.

• Interpersonal relations: Listens intently and can interact with others diplomatically, even in challenging situations. Ability to collaborate cross functionally, cross culturally and internationally. Builds and maintains strong relationships with staff, volunteers and external stakeholders.

• Collaborative work: Willingly engages with all stakeholders and integrates their inputs and perspectives into the work and deliverables.

• Organisational integrity: Understands the organisation’s objectives and values, and takes responsibility for their own behaviour.

Technical Competencies

• Project & Programme Management: Proven technical skills in project planning, coordination, resourcing, budgeting, monitoring, and deliver complex projects and programmes involving multiple stakeholders, ensuring effective implementation, resource management, and timely delivery.

• Organisational Assessment and Capacity Development: Ability to assess organisational needs, identify development opportunities, and design or adapt capacity-building approaches that strengthen organisational performance and long-term sustainability.

• Stakeholder and Partnership Coordination: Collaborate effectively with diverse stakeholders, including Member Organizations, partners, volunteers, and internal teams, ensuring alignment and coordinated delivery of initiatives.

• Monitoring, Evaluation and Performance Analysis: Ability to monitor implementation, analyse programme performance, evaluate outcomes, and use evidence to improve service quality, organisational learning, and decision-making.

Terms and Conditions

The World Scout Bureau offers a range of tangible and intangible working benefits in compliance with the practice and laws of Republic of the Philippines. This is a full-time position with a contract of three (3) years.

• Salary paid based in Philippines regulations will be appropriate to the seniority of the role.

• The position is based in Asia Pacific Support Centre in Manila, Philippines. Remote employment will not be considered for this role.

• Contractual hours of work are a minimum of 40 hours per week, Monday to Friday, Additional hours may be required for the effective performance of the role for which there will be no additional remuneration. 

• The successful candidate must be willing to work in the evenings and on weekends, when necessary.

• Annual leave and public holiday entitlement as per the law in Philippines and the WSB Leave Policy. 

• Full details about remuneration package will be provided on employment.

• Relocation support will be provided.

How to Apply

Applications should be submitted using the online system before 23:59 GMT+8 on 20 August 2026 and should include:

1. A curriculum vitae with full details of education and career history including contact information of up to three people who can provide references.

2. Completion of application questions, outlining the candidate’s suitability for the role, related skills, knowledge and experience to the requirements of the job description. The candidate’s particular interest and motivation in applying for this role with World Scouting should also be outlined.

The role is expected to start no later than 1st October 2026

*We recognise that AI tools may support your application, whether for brainstorming or structuring your thoughts, and we welcome that. However, job opportunities at the World Scout Bureau are content-driven leadership roles where original thinking and collaborative ideas are central to success. This will serve you best during both the application and interview stages. We encourage you to ensure your responses genuinely reflect your own perspectives and experiences, so we can better understand your unique voice, ideas, and approaches.

The World Scout Bureau is an equal opportunity employer and strongly believes in and practices diversity, equity, and inclusion. We are committed to creating an inclusive and diverse work environment where all qualified candidates receive equal consideration in applying for job opportunities and subsequent career advancement. Our employment practices are open to everyone regardless of race, gender, disability, sexual orientation, or other protected characteristics. We believe that fostering an inclusive culture and embracing diverse perspectives strengthens innovation and growth within the World Scout Bureau. We encourage people of all backgrounds, including those from underrepresented communities, to apply for the job opportunities created and announced by the World Scout Bureau.